At Hash House, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Refunds
We offer a straightforward refund process for products that meet our return criteria:
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a return and replacement or issue a refund.
- Incorrect Orders: In the event of receiving an incorrect item, please notify us within 7 days of delivery. We will coordinate the return and send the correct product or provide a refund.
- Quality Concerns: If you believe the product does not meet our quality standards, please reach out to us within 14 days of purchase. We may request additional information and arrange for a return or refund.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
How to Initiate a Refund or Return
To initiate a refund or return, please contact our customer service team with your order details and the reason for the return. We will guide you through the process and provide further instructions.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at info@hashhousestore.com.
Hash House reserves the right to update or modify this policy at any time without prior notice.