Introduction

At Hash House Store, we are dedicated to providing our customers with a seamless shopping experience, including reliable shipping and prompt delivery of our premium hash rosin products. This policy outlines our shipping procedures, delivery times, and important information to ensure your order arrives safely and on time.

Order Processing Time

• Standard Orders: Once your order is confirmed, it will be processed within 1-2 business days. During peak seasons or promotional events, processing times may extend slightly.
• Order Confirmation: Confirm orders by making FULL PAYMENTS to the details provided by our sales team upon checkout. You will receive an email confirmation once your order has been processed and is ready for shipping. Unconfirmed orders will not be shipped

Shipping Methods and Delivery Times

• Domestic Shipping: We strive to deliver your order within 48 hours of order confirmation, excluding weekends and public holidays. Delivery times may vary based on your location and external factors.
• International Shipping: We proudly offer worldwide shipping. Delivery times for international orders typically range from 5 to 14 business days, depending on the destination.

Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of your order as well as the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.
• Enjoy free shipping on all orders over $299 within the USA and Canada.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. Use this tracking number to monitor the status of your shipment through our courier partner’s website.

Discreet Packaging

Your privacy is important to us. All orders are packed in plain, unmarked packaging to ensure discreet delivery to your doorstep.

Delivery Issues

• Delayed or Lost Packages: If your order is delayed or lost in transit, please contact our customer service team at info@hashhousestore.com. We will work with our shipping partners to resolve the issue as quickly as possible.
• Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• Damage During Shipping: If your order arrives damaged, please take photos of the damaged items and packaging, and contact us within 48 hours of receipt. We will assist you in filing a claim with the shipping carrier and arrange for a replacement if necessary.

International Customs and Duties

For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. Customs policies vary widely; please check with your local customs office for more information.

Customer Support

If you have any questions or concerns regarding your order or our shipping policy, please reach out to our customer support team at info@hashhousestore.com. Our support team is available Monday to Friday from 10:00 AM to 6:00 PM PST.

Policy Changes

Hash House Store reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By placing an order with Hash House Store, you agree to this Shipping and Delivery Policy. Thank you for choosing us for your premium hash rosin needs!